FREE DOMESTIC SHIPPING ON ORDERS OVER $280 • AFTERPAY AVAILABLE
FREE US SHIPPING ON ORDERS OVER $300 • 1% FOR THE PLANET
1% FOR THE PLANET • WE SHIP WORLDWIDE

Shipping + Returns

All orders are shipped out during business hours as soon as possible. Please allow 1 - 2 days during busy times to process your order. All orders are shipped express via Australia Post or DHL Express. A tracking number will be emailed to you with details of your delivery. All shipping timeframes are estimates only and do not include processing times. If you need your order within a certain time frame please email hello@hakeaswim.com. 

 

Domestic

Free express delivery for orders over $280
Flat rate $10 express delivery for orders under $280
Estimated delivery time 2-3 business days

 

International

NZ

Free express delivery for orders over $280
Flat rate $20 express delivery for orders under $280

Estimated delivery time 2-4 business days 

 

USA / CANADA

Free express delivery for orders over $300
Flat rate $25 express delivery for orders under $300
Estimated delivery time 5-7 business days

 

EUROPE / REST OF WORLD

Flat rate express delivery $25
Estimated delivery time 5-7 business days

 

Please consider the address you provide, as a signature will be required on all international express orders (due to COVID-19 signature on delivery may not be required). DHL Express do not delivery to PO Box or Parcel Lockers. If your order is urgent or required by a particular date please send us an email to hello@hakeaswim.com

 

International Taxes and Duties

Local taxes and customs duties are not included in your purchase. Please check with your local authority to obtain the applicable rates prior to purchasing as these are payable by the purchaser. Regulations and guidelines differ by country.  

 

Payment

We reserve the right at any time to modify or discontinue prices and/or products without notice at any time. We accept Visa, MasterCard, Amex, PayPal, Shop Pay, Apple Pay, Google Pay and Afterpay. 

 

Returns

We want to make sure that you're completely happy with your Hakea pieces and understand it can be daunting buying swimwear online. To make things a little easier if you’re unhappy with your selection or the fit is not quite right, please email us within 7 days of the delivery date to request a refund or exchange. Include the reason for return and title the subject line “Return/Exchange #order number”.  

Please make sure that swimwear is tried on over your own underwear in the interests of hygiene. Returned garment(s) must be in their original condition, unworn and unwashed with hygiene labels still attached. Garments will be inspected prior to approving any refunds or exchanges. We reserve the right to refuse a return if it does not reach our standards. Please be mindful when trying garments on as items with make-up, deodorant and other marks will not be accepted.

Garment(s) must be returned to us within 14 days after generating your return for a full refund. Return shipping costs are the responsibility of the customer – we recommend including tracking and insurance as any garment(s) lost in transit are the responsibility of the customer. 

Refunds will be processed within 2-3 business days upon receiving and approval of garment(s) and you will be notified via email. Shipping and handling charges are non-refundable and may be applicable unless the item is deemed faulty. 

 

Exchanges

Exchanges are subject to availability. For domestic exchanges we will dispatch your exchanged order once via regular post at no extra charge. If multiple exchanges occur, shipping costs are applicable. Please email us within 7 days of the delivery date to request an exchange.

For international exchanges, please order the garment(s) you wish to exchange for directly online and return your original order for a refund. Refunds will be processed within 2-3 business days upon receiving and approval of returned garment(s)

 

Sale items

Please choose carefully as we do not offer refunds or exchanges on sale items, this includes discount codes and flash sales.

 

Faulty items

We take the utmost care in ensuring Hakea garments are made to the highest quality standards. Whilst we hope this never happens, if you do receive a faulty item please email us at hello@hakeaswim.com quoting your order number and outlining the fault.

The full cost including original shipping will be refunded for garment(s) deemed faulty. Garment(s) will be assessed upon return to identify the cause of the fault and the nature of wear. We reserve the right to repair, replace or refund garments we have deemed faulty. Please follow the care instructions on the label as damages caused by wear and tear are not considered faulty.